Privacy Notice

Who we are

We are Burke-Lowe Translations & Editing, a business partnership between Marga Burke-Lowe and Suzanne Burke-Lowe operating in the UK. You can get in touch with us via our Contact page.


Why we process your personal data

Clients

We collect, store and use your personal data for the following purposes:

  • to provide you with a translation or editing service
  • to give you a quote
  • to take any other steps that you request before we do business
The legal basis for this under the EU General Data Protection Regulation (GDPR) is "performance of contract".

The data we collect may include your name and contact details such as postal address, email address and telephone number. It also includes any personal information that you send us for the specific purpose of being translated or edited, for example if you ask us to translate your birth/marriage certificate, qualifications or medical report. We will not process your health data without your explicit consent.

Suppliers

We collect, store and use your personal data for the purpose of receiving services from you ("performance of contract" under the GDPR). The data we collect may include your name and business contact details such as postal address, email address and telephone number.

Other translators and editors

We may collect, store and use your personal data for the purposes of referring clients to you or approaching you as a potential reviser. This is in the legitimate interests of our business ("legitimate interests" under the GDPR) and we do not use your data in ways that you would not reasonably expect. You can opt out if you are not interested.

The data we collect may include your name and business contact details such as postal address, email address and telephone number. We will let you know if we obtain your data from a website or third party.


Who else receives your personal data

Translations may be revised or edited by a second translator. If we are translating a text that contains your personal information, we will ask for your consent to do this. Alternatively, we may anonymise the text so that the second translator cannot identify you.

For administrative purposes, other parties may have access to your personal data. These include the providers of our email hosting service, cloud backup service and online accounting software. All of these parties are compliant with the EU General Data Protection Regulation (GDPR) or self-certified under the EU-US Privacy Shield framework.


How long we keep your personal data

We keep your contact details as long as we still have a business relationship or, in the case of potential suppliers, if your services are still relevant to our business. 

Invoices, receipts and accounting records are kept for up to seven years to comply with UK tax requirements.

Translations, source documents and edited texts are kept for up to seven years in case of queries or complaints, and may be kept throughout our business relationship for consistency and internal reference purposes. Documents that you send us for a quote will be deleted after six months if the quote is not accepted.

Email communications are deleted after seven years.


Your rights

You may contact us at any time to request a copy of your personal data or ask for it to be corrected, updated or deleted. We will do this without undue delay and within one month of receiving your request. If we are legally required to keep your data, we will let you know within the same time period.

If you have any concerns about how we use your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK or the data protection authority in the country where you live.


This Privacy Notice was last updated in May 2018. It will be reviewed and updated when necessary.